Operations Technician I in Littleton, CO at Genesys Talent LLC

Date Posted: 11/20/2019

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Littleton, CO
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    11/20/2019

Job Description

  • 1+ year of technical customer call center experience
  • Associate degree or 2 + years of related work experience 
  • Proficient with computers/typing
  • Strong multi-tasking skills
  • Seeking candidates readily available and local to CO

-Interview process: face-to-face-Available shifts can be flexible 8x5 or 4x10 but will include the weekend. Mids or Swings. 4X10 = Wed-Sat 9pm-7am or Sun -Wed 9pm-7am 8X5 = Tues-Sat 2pm-10:30pm or Wed-Sun 2pm-10:30pm. Please notate on top of resume.
Job Description 
  • Actively troubleshoot several service types such as T1, DS3, and ethernet solutions
  • Escalate and hold LEC Partners accountable for offnet repairs
  • Provides accurate and consistent customer communication during established intervals using phone, email, and ticketing notes
  • Efficiently and accurately manages customer-initiated trouble tickets to resolution.
  • Maintains customer relationships, both internal and external
  • Monitors the performance of the telecommunications networks, including usage, load patterns and system response

Qualifications
  • Basic understanding of the OSI networking model physical, data link, and network layers 
  • A proven track record troubleshooting technical issues 
  • Ability to manage and correlate multiple trouble reports. Communicate with customers and others in a repair situation  
  • Practicing excellent customer service 
  • Demonstrating proficiency with trouble ticketing application and other internal tools 
  • Ability to work in a fast-paced operational environment 
  • Ability to answer customer calls and work issues via trouble ticket proficiently and independently 
  • Ability to work in a 24 x 7 fast paced environment 
  • Ability to interface in a professional manner with management and customers
  • Aptitude for on the job training
  • Comfortable asking questions
  • Eager to learn and build skills
  • Able to effectively manage multiple issues simultaneously thorough effective work prioritization
  • Demonstrated ability to make sound decisions and logical thinking when under pressure
  • Demonstrated leadership profile to proactively track and escalate issues, engage resources to expedite service/network outages, professional interaction skills with customers and management. Ability to relate technical issues to management and lead personnel.
Minimum Qualifications: 
  • H.S. Diploma or Equivalent, Customer service/Call center experience a plus, Strong organizational skills.