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Business Analyst I in Tampa, FL at Genesys Talent LLC

Date Posted: 12/29/2018

Job Snapshot

Job Description

  • Develop, implement, and monitor improvements to various benefits administration processes and procedures. 
  • Identify, develop and advise Management of recommendations to improve the efficiency and effectiveness of benefits administration processes and procedures. 
  • Assist in the review of metrics to drive performance, identify trends, and propose process improvements. 
  • Escalate issues and recommended resolutions to Management as appropriate. 
  • Assist in the development, review and update of benefits administration program documentation. (e.g., Standard Operating Procedures, Process Flows, etc.), to ensure complete, accurate, and up-to-date depiction of benefit plans, programs and processes. 
  • Monitor benefit administration processes, and research and review any potential service delivery issues or concerns with internal and external business partners. 
  • Support major projects such as acquisitions, divestitures, or restructuring related to benefits programs/processes. 
  • Independently handle day-to-day assigned tasks, initiatives and projects that arise, escalating cases as appropriate. 
  • Assist with tracking metrics and other reporting requirements. 
  • Perform other duties as assigned.


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