Credit Administrator in Milwaukee, WI at Genesys Talent LLC

Date Posted: 1/10/2020

Job Snapshot

Job Description

Description:

Primary Purpose:

The purpose of this position is administration of card program for US, Canada, and EMEA.  This encompasses the distribution and termination of credit cards, providing assistance related to issues incurred by cardholders, and distributing data provided by credit card program reporting.

Primary Duties:

  • Administration of US, Canada, and EMEA card programs
  • Set up new card holders
  • Cancel cards of terminated employees
  • Daily support of card holders’ queries by answering them, directing card holder to the right contact – travel expense team, IT, bank customer service (e.g. card limit increase, card declines, unauthorized charges, expense reporting questions, etc.)
  • Inform card holders about overdue balances and work with them on resolution
  • Support paying off delinquencies on cards and initiate billing process to employees in cooperation with HR and finance representatives
  • Analyze card holder reports for policy noncompliance (personal usage of cards)
  • Communicate card holder noncompliance to management
  • Provide reporting on vendor spend
  • Resolve customer service issues related to card holder issues such as cancellation, suspension
  • Resolve customer service issues related to the use of cards in the expense management system
  • Assist in implementation of new card programs

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