Customer Care Specialist I in Broomfield, CO at Genesys Talent LLC

Date Posted: 1/16/2020

Job Snapshot

Job Description

Job Opening: Customer Care Specialist ILocation: Broomfield/Littleton, COHours: 9:30 am ? 6:00 pm, M-F
Desired Skills**- Analytical- Great communication- Current computer knowledge  - Time Management
Provide billing support to management in the form of answering customer billing questions, reviewing billing variances, manual entry into the billing system, assist with various billing projects. 2-4 years experience.
*** Customer Service Experience required: 1 year or more of call center experience. ***

Job Description
  • Responsibility will include answering inbound customer calls researching and analyzing billing inquiries and portal calls.  
  • Contact various departments in order to obtain background information to resolve customer questions or validate disputes. 
  • Need ability to analytically problem solve using a variety of systems and information resources.  
  • A professional customer focused approach is a must. 
  • The customer care agent will be required to become proficient in multiple order entry, service establishment, portal functionality, and billing systems. 
  • Candidates will be required to have a flexible work schedule - must be willing to work over-time and understand that work schedule changes daily and weekly to accommodate call volumes.
  • Ideally, we are looking for candidates with 6 months experience working with billing systems application and/or accounts payable, data entry or tracking, and/or customer service experience with corporate clients.  
  • He/she must be extremely detail oriented, a fast learner and willing to work in a fast-paced environment.  
  • Someone who is dependable, honest, friendly, ability to handle stressful situations, team player, work the position like this was their business, and likes to have fun.
  • A Bachelors degree or equivalent experience is desired but not required.  
  • Knowledge and understanding of company's technology and products is considered a plus.