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Customer Care Specialist II in Mansfield, OH at Genesys Talent LLC

Date Posted: 3/7/2019

Job Snapshot

Job Description

We are in immediate need of a Customer Care Specialist II in Mansfield, OH 44907 for a 6-month contract-to-hire role paying $11-$18/hour.
Job Description:The Customer Service Rep primary role is to take responsibility for all contact center support activities. The Support CSR must be able to accomplish multiple tasks and cross train for all complex support functions using our billing and work-delivery systems and have strong PC skills. The Support CSR must be able to support all internal and external customers to ensure complete customer satisfaction in a timely manner.  4-6 years of experience
Top Skill Sets: 
  • Past call center experience, good attendance; needs to be here the entire training period: 4-6 weeks, need the commitment as this training period is critical to the position. 
  • Excellent computer skills! 
  • MUST BE able to multi- task; using various system at any given time. 
  • GREAT customer service skills. 
  • Good attitude a 'want to be here' mentality! 
  • Advanced person; 4-6 years experience. 
  • High school diploma. 


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