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Customer Routing Coordinator in Liberty Lake, WA at Genesys Talent LLC

Date Posted: 3/15/2019

Job Snapshot

  • Employee Type:
    Full-Time
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    3/15/2019

Job Description

Our partners at ICON have an immediate need for a Customer Routing Coordinator in Liberty Lake, WA 99019. This is a 12-month contract-to-hire opportunity paying $13/hour.
 
Job Description:

  • Help customers in their time of need by building rapport, responding to, and resolving inbound phone calls in a fast-paced call center environment.
  • This is done by identifying and providing services and solutions by processing payments, updating customer information, updating billing information, verifying coverage for third parties, resolving Right Track inquiries, utilizing available tools to identify and transfer cross sell opportunities to Licensed Sales Center and assisting on Safeco.com.
  • Provides first call resolution for aligned work and routes customers to the appropriate party to resolve inquiries not conducted by team.
  • Support agent/customer relationships; maintain each agency's brand.
  • Maintain accurate data in appropriate systems in order to reflect account activity.
  • Tracks and captures information and data per department guidelines.
  •  Adhere to standard operating procedures and consistently utilizes resources provided.
  • Stay updated and properly executes upon newsflashes, new workflows and processes.
  • Uphold our customer care standards by achieving individual goals on average handle time, adherence, leads, ILTR, NPS and reliability.

Qualifications:

  • High School Diploma or GED
  • 1+ Years of related experience in Customer Service


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