Customer Service – Call Center (Chat – Voice – Social Media) in Dallas, TX at Genesys Talent LLC

Date Posted: 1/20/2020

Job Snapshot

Job Description

Customer Service – Call Center (Chat – Voice – Social Media)

Our key client is growing and expanding their team. Located off North Dallas Parkway, this team has very low turnover because it is a great work and learning environment. 

You will work for a company that is redefining the way companies interact with consumers. Their technology helps companies create a personalized, predictive, and effortless customer experience across all channels. Their customers are some of the world’s largest and most recognizable brands and they assist several hundred million visitors annually, through more than 1.5 billion conversations, most of which are automated. The result is an order of magnitude improvement in digital adoption, customer satisfaction, and revenue growth.

What’s in it for me?

  • Proven opportunity for growth (we do not hire any leadership from outside)
  • Flexible schedules across many times of day, afternoon, evening and nights
  • Great rewards and recognition
  • Culturally diverse and engaging environment
  • Monthly team building activities
  • Great location and fantastic workspace
  • No collection calls!

What experience do I need?

  • Six months or more of customer service experience
  • Great attitude and willingness to learn
  • Dependable with reliable transportation (client is on the bus line for public transportation)
  • Good communication skills
  • Solid computer/social media skills
  • Ability to maintain a positive, empathetic and professional attitude toward customers
  • Great problem-solving skills and the desire to help customers
  • Ability to do simple math problems 
  • Multitasking capabilities
  • Typing – Data Entry – 35+ WPM
  • High School Diploma or equivalent

What will I make?

We pay $10.75 per hour based on the role you are selected for and your specific experience. Keep in mind the opportunity to truly build a career!

What is the process?

  • Apply
  • Interview and Test
  • Pre-Employment Screening (You will need to pass a drug screen and background check going back 10 years – misdemeanors are okay)
  • Start!