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Customer Service Representative I in Philadelphia, PA at Genesys Talent LLC

Date Posted: 3/25/2019

Job Snapshot

Job Description

We are seeking a Customer Service Representative in the Philadelphia, PA area for a 10 month contract position 

Role Responsibilities
  • Communicate and resolve inquiries with customers via email social media and phone. 
  • Resolve product or service problems by clarifying the customers complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Assist with placement of orders refunds or exchanges. 
  • Keeps customer records up to date. Report recurring issues trends. 
  • Prepare and ship customer care packages gift cards and other correspondence as needed. 
  • Responds to customers in a timely and completely respectful manner. 
  • Treat customers the way they would like to be treated and strive to always make a positive difference in customers’ lives. 
Requirements 
  • Strong communication skills; verbal and written. 
  • Ability to be patient express empathy and concern. 
  • Independent thinker; able to make meaningful decisions based on each situation. 
  • Excellent follow up skills and 100% follow through on commitments.
  • Result and action oriented resourceful. 
  • Strong work ethic highly motivated upbeat personality team player. 
  • Ability to analyze and report on trends and issues. 
  • Reliable attendance history. 
  • Availability to work a flexible schedule which includes evenings and weekends. 
  • Strong computer skills; Microsoft Office Internet search skills.
Pay Details

$15.00 - $17.00 commensurate on experience