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Customer Service Representative in Jacksonville, FL at Genesys Talent LLC

Date Posted: 3/10/2019

Job Snapshot

Job Description

Our partners at Vendor Pass have an urgent internal need for Customer Service Representatives (Service Delivery Coordinators) in Jacksonville, FL 32258. These are 6 month contract-to-hire positions paying $17-18/hour.

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SUMMARY:

The Service Delivery Coordinator is responsible for acting as a liaison to client payrolled employees and 1099 contractors to address questions and/or issues related to paychecks, benefits and other assignment related inquiries. Coordinates operational processes as related to payroll, billing, off-boarding/redeployment, expense reimbursement, etc.

ESSENTIAL DUTIES & RESPONSIBILITIES:

  • Fields and addresses paycheck, benefit, and other assignment related questions and/or issues.
  • Obtains, reconciles and enters weekly timesheets.
  • Reconciles and initiates the processing of expense reports.
  • Coordinates off-boarding and/or redeployment.
  • Coordinates resolution of billing and accounts receivable issues and monitors account aging.
  • Coordinates payment settlement issues for independent contractors and subcontractors.
  • Maintains Customer Relationship Management (CRM) system and other related tools.
  • Participates in special projects and performs other duties as assigned.

MINIMUM EDUCATION & EXPERIENCE REQUIREMENTS:

High school diploma or equivalent with a minimum of two (2) years of human resources/customer service experience. Bachelor’s degree is highly desirable.


KNOWLEDGE, SKILLS & ABILITIES:

  • Skilled in communicating effectively verbally and in writing with multiple levels of client payrolled employees, 1099 contractors and management.
  • Ability to establish and maintain effective working relationships.
  • Ability to focus on client needs with a commitment to quality, customer service and service level agreements.
  • Ability to work effectively as part of a team.
  • Proficient with Microsoft Office products, including Word, Excel, PowerPoint and Outlook.
Flex Schedules Available

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