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Data Analyst in Boxborough, MA at Genesys Talent LLC

Date Posted: 3/24/2019

Job Snapshot

Job Description

Through our partnership with Ettain, we have an exciting opportunity for a Data Analyst in Boxborough, MA 01451. This is an 18-month contract paying $30-$37/hour.
Data Analyst Job Summary:The Senior Analyst supporting CA analytical/insights needs will be responsible for analyzing needs from various stakeholders by leveraging data within CAs business process/data domain as well as across the broader Customer Experience Services portfolio, and Cisco as applicable, finding trends and data linkages and providing insights back to business. The work product, based on the need, may be presented in multiple forms that include: Data, Reports, Trends, correlation and predictive models, Insights and recommendations. 
The Senior Analyst is also responsible for managing solutions that support analyses (such as Dashboards, Reporting platforms, Self-service tools, etc.). Additionally, this individual is responsible for providing ad hoc needs that may arise from business needs or on data trends. We need a senior, experienced, self-starter, who identifies needs, build a pathway to outcomes, and delivers results. This individual should anticipate/ identify hurdles and road blocks, assess impact, and manage beyond as necessary. Analysts on the team are detail oriented, highly organized and adaptable to a high-speed and changing environment, and able to work tight timelines. They demonstrate strong analytical skills and a comprehensive understanding of business processes. Knowledge of Software development lifecycle (SDLC) methodologies, tools, reporting solutions, Data Science and associated modeling is required to drive success.  
Data Analyst Job Duties:
  • Drive past the data layer into the business processes affecting the outcomes, recommend deeper analysis and provide guidance to senior leadership. 
  • Provide data intelligence through generation of complex reports and analyses from multiple cross-functional sources to substantiate business decisions and recommendations. Deliver insight into business trends including Service Requests, Hardware replacements/RMA, bug/defect attach and escalations, install base, CAP, RRR, etc. 
  • Deep analysis of product, technology, Business Entity; Determination of key drivers 
  • Gather, translate, and document complex project requirements through interface with business partners, providing alternative scenarios to resolve business issues. 
  • Integrate understanding of historical and/or cross functional projects, which may impact presentation and/or interpretation of results. 
  • Create custom reports in existing databases and systems. 
  • Train business partners on how to access automated reports to ensure business has ability to operate independently on standard and/or routine reporting needs. 
  • Solid understanding of business strategy, related processes and key initiatives within Services. 
  • Proficient with spreadsheets, databases, and other reporting tools and processes that support conducting analyses. 
  • Advanced analytical skills to identify trends & patterns in datasets, locate points of influence, and communicate synthesized data results. 
  • Ability to delegate specific work tasks to other teams outside of Customer Assurance. 
  • Ability to document reporting and analysis processes to ensure repeatability 
  • Good project management skills including identification of key stakeholders, ability to achieve agreement, development of sound action plans, consistent follow-up.  

Data Analyst Job Requirements:
  • BS/BA or equivalent. Minimum of 5+ years prior experience with business analysis and project management preferred. 
  • Business Analysis certification is preferred 
  • Knowledge of Database (ex: Oracle, Teradata etc.) systems, reporting tools and analytics is desired. Prior experience with relevant Cisco data sources. 
  • Prior experience with usage of reporting tools (ex: Business Objects, tableau,) preferred. Strong Excel skills a must. 
  • Must have special awareness or relationship with other key Cisco organizations, TS, AS, Supply Chain, Engineering, etc. 
  • Strong analytical and QA skills; strong attention to details and accuracy. Integrity to validate results. 
  • Ability to manage multiple priorities and work independently with a focus on quality of deliverables. 
  • Excellent communication skills and good influencing skills to negotiate with multiple levels of management across the organization and with stakeholders of other applications. 
  • Evaluate and recommend alternative solutions based on business needs and advanced knowledge of the external marketplace. 
  • Problem-solving - business and technical knowledge that support effective business analysis 
  • Ability to assess multiple requirements from cross-functional organizations to find patterns, correlations and identify common needs and associated business solutions. 
  • Knowledge of Software development lifecycle methodologies is highly preferred 
  • Knowledge of Services-specific processes and data flow. 
  • Ability to up-level analysis findings to an executive level summary complete with directionally correct recommendations often in a tight timeframe. 
  • Comfortable with ambiguity and be able to run on limited information. 
  • Experience using Cisco collaboration technologies 
  • Data Science, correlation & causal analysis and modeling experience is highly desirable  

Frequently Asked Questions:
  • Visa Sponsorship?  Not offered
  • Corp-to-Corp?  Not eligible 

Ettain group is a talent solutions company dedicated to matching people with the most relevant employment opportunities in IT, healthcare IT and the digital creative space. Top employers and highly skilled talent throughout the U.S. select ettain group for a better recruitment experience. Our culture empowers teams with the flexibility to deliver a superior candidate experience and client experience using market intelligence. We recruit resources, own projects and manage programs to offer a wide range of IT development and talent solutions to our clients and candidates. To learn more about ettain group visit To explore more job opportunities with ettain group,