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Desktop Support I in Branchburg, NJ at Genesys Talent LLC

Date Posted: 3/6/2019

Job Snapshot

Job Description

Through our partnership with ICON Concultants, we have an exciting Desktop Support I opportunity in Branchburg, NJ. This is a 6-month contract to hire role paying $22-$25/hour.
Job DescriptionThe Desktop Support Analyst is the first point of contact for customers with an IT hardware problem, issue, question, or request. The primary duties include:
  • Interacts with users via phone, email, and ticketing system to understand and document hardware issues.
  • Install and maintain computer systems and peripherals following established standards and guidelines
  • Perform other administrative duties including asset tracking and management, IT inventory maintenance, purchase requisitions, shipping, and general support to other team members

Job Responsibilities
  • Be first level of IT hardware support for business users
  • Perform analysis, diagnostics, and resolution of user computer problems and implement corrective solutions
  • Install, configure, test, maintain, and troubleshoot end-user workstations and related hardware and software.
  • Open service requests and manage warranty repairs with hardware vendors
  • Manage new user request process including configuring, setup, inventory, and testing of new user computers prior to delivery
  • Retire old IT assets including record keeping and appropriate asset disposal
  • Follow-up on equipment delivered to other sites and assure equipment was received and set up properly

Requirements
  • Knowledgeable of TCP/IP, DHCP, DNS, VPN, and network fundamentals.
  • Knowledge of Windows operating systems and Google applications, specifically Windows 7 and Windows 10
  • Excellent interpersonal skills and ability to work effectively with others
  • Demonstrated customer service and support skills
  • Resourceful, customer focused, team player
  • Positive, winning attitude

Education
  • Associate or Bachelor's degree in Information Technology, or related certifications with 1+ year(s) of experience in a similar role