Dispatch Specialist I in La Crosse, WI at Genesys Talent LLC

Date Posted: 7/14/2020

Job Snapshot

Job Description

We have an immediate need for a Dispatch Specialist for a 12 month contract in La Crosse, WI (54601). This position offers the possibility of extension and/or conversion to full-time employment.

Responsibilities:
* Utilize systems to monitor workflow and load the work to qualified technicians.
* Evaluate and reassign work to available technicians as needed.
* Work to monitor and regulate work volumes.
* Communicate with technicians and/or other departmental employees to resolve force availability imbalances.
* Read and analyze exception service orders and repair tickets to dispatch to the appropriate technician based upon the company criteria.
* Ensure that service orders and repair tickets are processed accurately.
* Acquires skills through a combination of formal training and considerable on-the- job experience.
* May serve as lead and/or primary technical resource within department or work area.
* High School, GED or equivalent education and relevant experience.
* 3+ years of related experience

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