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End User Support Engineer in Jersey City, NJ at Genesys Talent LLC

Date Posted: 2/27/2019

Job Snapshot

Job Description

We have an immediate opening for a End User Support Engineer in Jersey City, NJ!

Role: End User Support Engineer

Location: Jersey City, NJ 07087

Duration: 12 Months

Pay: $22.00-$25.00

Description:

Looking for a person with a minimum of 5 years of experience in desktop engineering, preferably in the financial industry. This person must be highly motivated and have a broad and in-depth knowledge of technology concepts and systems. This person would be expected to handle a large workload in a busy environment. Strong communication skills both written and verbal are essential for this position. This person will need to work well on a team and collaborate with other technology teams to resolve problems.

Duties:

  • Strong knowledge of Microsoft operating systems specifically Windows 7 and Windows 10
  • Virtualization experience: Install, configure and manage VMware & VDI Environment
  • Image creation and operating system configuration using SCCM and MDT
  • Application packaging and deployment
  • Support and administration of Microsoft Active Directory environments
  • Evaluates hardware and software, including peripheral, output, and related equipment
  • Troubleshoots complex end-user computing problems by determining root cause and proposing solutions
  • Develops and implements testing strategies and document results
  • Evaluate, POC and plan the deployment of products
  • Experience with O365 and Office 2016 Pro Plus Suite installation and configuration
  • Maintains current knowledge of relevant hardware and software applications as assigned.
  • Engage stakeholders to ensure responsibilities are completed in a timely manner
  • Basic break fix and printer support
  • Support and maintain MDM environment using Airwatch and InTune
  • Working knowledge of MacOS, iOS, and Android OS
  • Firm understanding of trade apps such as FactSet and Bloomberg

Qualifications:

  • Excellent verbal/written communications skills in order to interact with technical and business colleagues
  • Experience in support technical environment, specifically in a financial institution
  • Strong understanding of basic networking concepts and LAN administration
  • Strong PowerShell scripting and automation experience
  • Firm understanding of ITIL processes and Incident Management through Service Now