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Help Desk Analyst in Prairie Village, KS at Genesys Talent LLC

Date Posted: 3/12/2019

Job Snapshot

Job Description

We have an immediate need for a Helpdesk Analyst for a direct hire position in Prairie Village, KS.  This position offers free parking, quick onboarding, and career growth and advancement opportunities. 

Job Summary

The Help Desk Analyst is responsible for providing first-level end-user technical support and administer various IT services including PC’s, printers/copiers, audio/video conferencing and application access.


Essential Duties and Responsibilities

  • Perform Helpdesk functions including identification of problems, first level problem resolution, and timely escalation of higher level problems.
  • Respond to customers via email and phone.
  • Maintains Helpdesk Ticket database
  • Provides support to WireCo personnel including but not limited to video conferencing, hardware and software configuration, password resets, Microsoft Office Suite (Excel, Outlook), basic training and general troubleshooting.
  • Install hardware and software as needed.
  • Support cell phone and soft phone users and software.
  • Interfaces with users in support of moves, installs and schedules.
  • Work flexible hours when needed.
  • Support electronic mail system and administration as directed.
  • Support tickets associated with Active Directory User maintenance
  • Provide assistance to the network administrators in problem resolution.
  • Assists in the evaluation, installation, and support of new software and appliances.
  • Support other Helpdesk activities as directed by management. 
  • Support and assist with PC deployment, application package builds and deployment.
  • Support tickets associated with Active Directory User maintenance
  • Occasional travel to our Missouri facilities.
  • Performs all other duties as assigned.

Preferred Education, Experience, Skills and Abilities

  • Associates Degree in IT related field or equivalent combination of education and work experience.
  • Two years of experience performing first-level IT support.   
  • Proven problem solving ability required, including the ability to perform fundamental diagnostic analysis involving the use of basic systems, networking, routing, and technical principles. 
  • Must have good communication skills and the ability to effectively interact with end-users, co-workers, superiors and others outside the company on a technical and non-technical basis.
  • Familiarity with IT Help Desk applications
  • Detail oriented, capable producing clear and concise documentation.
  • Must be able to lift up to 30 pounds and be physically capable of setting up workstations

Working Conditions/Physical Requirements

Work is performed in an office setting with a controlled environment.  Visits to manufacturing facilities will be necessary where there is exposure to manufacturing environmental conditions such as dust, grease, heat, cold, loud noise, fumes and odors.  Moving, installing and rewiring of equipment will be required at times.

Installation of IT related equipment, upgrades and other network activities are required to be done outside of normal working hours.  This individual must be available to work evenings, weekends or holidays as necessary.