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Help Desk Technician in Suwanee, GA at Genesys Talent LLC

Date Posted: 12/29/2018

Job Snapshot

Job Description

Through our partners at Modis, we have an exciting contract-to-hire opportunity for an experienced Help Desk Technician in Suwanee, GA (30024).  The end client (to be discussed upon conversation with Modis) is a local and privately held financial company that is dedicated to providing a challenging and rewarding work environment. They offer competitive salaries and put emphasis on developing relationships, hosting quarterly employee events to build relationships within each team. You will be a valued and appreciated team member.  Work will be done onsite in the office but this position will also include visiting the 2 other local branches on a regular basis.  This contract-to-hire position offers career growth and advancement opportunities, as well as the chance to work with innovative technologies.  

Position Purpose:
  • Assist Information Technology Manager with computer network administration and troubleshooting PC’s for community bank - with 3 locations. Provides support to users on local network.


Responsibilities/Duties/Functions/Tasks
  • Manage incoming support calls, prioritize issues and accurately communicate information to the IT Manager so issues can be resolved in a timely and efficient manner.
  • Assist employees with various tasks including but not limited to printer problems, locked programs, hardware issues, Microsoft application issues, and general IT problem solving.
  • Responsible for the set-up, maintenance and troubleshooting of all computers for new employees including maintaining standard OS patch level and standard application builds by department
  • Backup administration for Shoretel VOIP telephone system - loading mission critical software from 3rd party vendors and other various duties.
  • Network Server Administration: Microsoft Windows Server 2008 R2 (some Active Directory/Group Policy management)
  • Microsoft Exchange User and Mailbox administration
  • Endpoint Security Administration (lock down CD/USB, etc)
  • Assist IT Officer with materials and delivery of Security Awareness Training
  • Assist with Physical Security administration and configuration
  • Troubleshoot TCP/IP, DHCP, DNS and other network connectivity issues
  • Bomgar Remote Connection Appliance Administration (user config & firmware/OS updates)
  • Backup EUAC (End User Access Control)
  • Coordinates pickup of surplus equipment and ensure hard drive destruction certificate delivery
  • Assists with Vendor Management for IT Dept.
  • Additional support and backup system administration of Loan Origination Software, Converge ACH application and Fiserv C3 User access as needed
  • Support for iPhone email setup for users and support for iPad connection to Board Portal for Board and Senior Management
  • Assist with VMWare (VMConverter, some VCenter server) as needed


Qualifications
  • Ability to communicate in English - written and spoken
  • 1-2 years work experience in a customer service oriented help desk or technical support role
  • Knowledge of Windows 7, Microsoft Office 2013 and other business and productivity software, Microsoft server products, basic network connectivity knowledge, web browsers, Microsoft Outlook Knowledge of PC hardware and peripherals
  • Experienced MS Suite user
  • Valid Driver’s license and no major violations within last five years on driving record
  • Current automobile insurance