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I704-ESG-IT Desktop Analyst II in Evansville, WY at Genesys Talent LLC

Date Posted: 3/8/2019

Job Snapshot

  • Employee Type:
  • Job Type:
  • Experience:
    At least 3 year(s)
  • Date Posted:

Job Description

Looking for an IT Desktop Analyst II in Evansville, WY, 

- Contract to Hire- Either Bachelor's degree or A+ certification required- 3-5 years experience- Will travel to other sites within Wyoming about once a month- OT possible if required based on workload

  • Troubleshoots and responds to service desk tickets for software and hardware issues, including remote support of PC's and peripherals in a networked environment. 
  • Escalates problems not resolved within established service levels. 
  • Follow-up with customers to ensure satisfactory incident closure, and updates and closes call records for work performed. 
  • Ensures work is performed in accordance to company policies, standards, and procedures.
  • Assists with installing and de-installing software, PC's and peripherals as required. 
  • Performs own work and provides assistance to others as directed. 
  • Job tasks, correctly performed, have minimal impact upon the viability of the organization. 
  • Error is readily ascertainable by the supervisor and can be corrected. 
  • Skills are typically acquired through completion of an undergraduate degree in an MIS field is desired. 
  • Desired technical skills acquired through A+ certification or equivalent work experience and 3 years of experience in desktop support in a Microsoft environment. 
  • Must possess basic desktop hardware knowledge, proficient use of Microsoft operating systems, understand the basic use of Microsoft office suite and basic understanding of computer networking.