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IT Technician in Saint Paul, MN at Genesys Talent LLC

Date Posted: 3/20/2019

Job Snapshot

  • Employee Type:
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Looking for an IT Operations Technician I in ST Paul, Minnesota for a 6-12 month contract position.  This position offers the potential for extension as well as conversion to full-time employment.  

Job Description:
  • Uses advanced technical expertise and problem-solving resolution skills at the customer or company site providing guidance and direction for subordinate field/site engineering jobs. 
  • Schedules and prioritizes activities of subordinate site/field engineering jobs. 
  • Provides on-site coordination of related activities (ordering equipment, interface with engineering staff and customers).  
  • Minimum Qualifications: Associate degree or equivalent education and relevant experience. 
  • Minimum 8+ yrs related experience in a specific area or equivalent.  
  • May require technical certification.

  • Comprehensive customer service skills
  • Effectively manages customer expectations (status and clear description of activities)
  • Able to work independently, meet deadlines, and multitask 
  • Ability to communicate effectively to peers and higher levels of management through verbal and written communication
  • Proactively manages communication and escalations, including engagement with customers, vendors, off-net providers, and CenturyLink field operations (FOPS)
  • Effectively manages customer expectations (status and clear description of activities)
  • Accurate and appropriate trouble ticket documentation/closure in multiple internal systems
  • Proven ability to direct problem resolution
  • Performs remote testing and repair activities within CenturyLink network elements
  • Provide Tier 2 technical analysis, isolation, sectionalization and resolution of customer reported troubles
  • Ability to manage multiple tasks on time, including ticket administration, communications, and follow up activities
  • Ability to learn in an on-the-job training environment
  • Ability to work all shifts in a 7x24x365 environment

Additional Notes:
  • 6-12 month contract; with potential to hire
  • M - F; some weekends with first or second shift availability
  • Top skill sets: basic router knowledge, CSR skills
  • Seeking candidates immediately available
  • Interview: Face-to-face