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Logistics Customer Service Rep in Independence, OH at Genesys Talent LLC

Date Posted: 3/6/2019

Job Snapshot

Job Description

Through our partnership with ICON Consultants, we are seeking a Logistics Customer Service Representative in Independence, OH 44131. This is a 6-month contract-to-hire role with possible extension paying $15-$17/hour.
Job Description:
  • Ability to multi-task in a fast-paced environment
  • Strong focus on meeting customer expectations
  • Proactively reach out to our customers to understand usage changes and production plans
  • Utilize multiple computer-based tools such as our ALTO scheduling software, PeopleNet onboard computer, SCADA plant storage data and telemetry
  • Excellent computer skills with attention to detail to confirm systems data (tank readings, telemetry readings, planned deliveries); determine and adjust delivery schedule for customer accounts

Desired Skills:
  • Ability to prioritize workload, meet deadlines and understand when to escalate potential issues
  • Ability to multi-task in a fast-paced and constantly changing environment.
  • Excellent organization skills
  • Strong interpersonal skills with the ability to use tact and diplomacy; must be team player
  • ¬†Analytical abilities
  • Attention to detail
  • Ability to recognize discrepancies and resolve problems quickly using sound judgment, poise and diplomacy
  • Ability to use judgment and reasoning skills, and determine when issues need to be escalated
  • Strong follow up skills
  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
  • Ability to compute rate, ratio, and percentages

Qualifications:
  • Customer Service Experience
  • Preferred: College degree with emphasis in supply chain, operations management, logistics, or business administration
  • Preferred: Two years of prior relevant experience

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.