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Modis - Customer Processing Associate - Wilmington, DE in Wilmington, DE at Genesys Talent LLC

Date Posted: 2/28/2019

Job Snapshot

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Job Description

We are immediately seeking a Customer Processing Associate in Wilmington, DE for $11.45/hr.

Title: Customer Processing AssociateCompany: BNY MellonLocation: 400 Bellevue Parkway, Wilmington, DE 19809Pay: $11.45/hrJob Description:
Provide quality customer service and support BNY Mellon BTS Customer Service Department on a daily basis, including phone interaction, problem resolution, and account transaction processing in a timely manner. Provide product knowledge and technical assistance as necessary. Respond to customer inquiries. Enter information in a computerized database. Communicate any problems or issues to management. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Incumbents will be evaluated, in part, based on performance of each essential function. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. High school diploma or equivalency is required. Good verbal and written communication skills. A professional and courteous manner when interfacing with all internal and external customers is required. Good customer service, interpersonal, and telephone skills. Call Center customer service experienced preferred, but not required.

Must have the following abilities:
  • Uphold and practice the highest code of ethical standards and conduct. 
  • Make decisions within well-defined parameters.
  • Effectively prioritize within a high-pressure, high volume environment with tight deadlines. 
  • Have basic PC skills and data entry experience.