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MSP Program Manager in Baltimore, MD at Genesys Talent LLC

Date Posted: 2/28/2019

Job Snapshot

Job Description

We have an immediate need for an MSP Program Manager for a direct hire opportunity in Baltimore, MD.  

The Program Manager is responsible for overall management of the Contingent Workforce Solutions (CWS) program for an assigned client. This includes managing the subvendor / supplier program and its population and its day-to-day operations (implementing and managing the requisition/submittal process and overseeing job placement, subvendor selection and contract negotiations, day-do-day troubleshooting and problem resolution, managing the on-going relationships and communication, performing periodic benchmarking of the subvendor population, etc.).

Client & Program Management
  • Establishes and develops manager relationships within assigned program and expands existing manager relationships to ensure maximum customer satisfaction and, working in conjunction with the local program staff, the profitability of each contractor/subcontractor placement or conversion
  • Fulfills client service through frequent interaction with client managers to ensure satisfaction and identify potential business development opportunities for contractors/subcontractors, projects or services. 
  • Knowledgeable of and understands the contracted terms and conditions between us and the client, including pricing as well as client rules of engagement and processes

Supplier Management
  • Implements and manages sub-vendor / supplier program for assigned clients, further refining throughout the process, ensuring optimum customer satisfaction; ensure proper selection and solid negotiations in the sub-vendor and supplier contracting process, to ensure the maximum profitability, as well as quality, of each placement (IT, light industrial, general administrative, etc.)
  • Plan, organize and conduct quarterly performance reviews of the sub-vendors to monitor their performance to our service level agreements; including periodic benchmarking of sub-vendor population for comparison and evaluation purposes.

Manage Requisition Fulfillment Process
  • Manage the day-to-day operations which includes, implementation and management of the requisition process for assigned client, prioritization of orders and requisitions, further refining throughout the process with emphasis on responsiveness and customer services for assigned client. 
  • Provide excellent customer service and act as the liaison between the client and suppliers to successfully manage order fulfillment. This includes conducting regularly scheduled meetings with the client to foster the client/PMO relationship, present information regarding the performance of the program, and gain a solid understanding of the client's contingent labor business needs to ensure maximum customer satisfaction and working in conjunction with suppliers, the profitability of each contingent worker placement or conversion.
 Staff Management
  • Responsible for selection, hiring and training of staff personnel for the Program. This includes performance evaluation, recruitment and retention. Accountable for setting and managing performance expectations of staff, as well as training, motivating and encouraging for professional growth.

Issue Resolution
  • Responsible for ensuring resolution to the day-to-day issues within their respective program. Follows internal escalation plan as necessary. 
  • Meets and manages expectations from client, supplier, and internal resources.

Position Requirements 
  • Minimum three to five years of experience in managing a MSP, vendor on-site program, general management, or account management role in a staffing company, including two years supervisory experience. 
  • VMS tool experience in Fieldglass, Beeline or IQNavigator preferred. 
  • Requires excellent organization, interpersonal, verbal and written communication skills and the ability to deal effectively with vendors / candidates at all levels.
  • Excellent troubleshooting and problem-solving skills are a must. 
  • Requires ability to effectively multi-task and function in a fast-paced, team-oriented environment.