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Network Engineer in Raleigh, NC at Genesys Talent LLC

Date Posted: 3/13/2019

Job Snapshot

Job Description

Ettain has an immediate need for an experienced Network Engineer for an 18 month contract position in Raleigh, NC (27703).  This position is with an industry leader and offers a state of the art campus with a gym and cafeteria on premise, flexible work hours, and work from home options.  

Role:  Network Engineer R/SLocation:  RTP - primarily onsite but some flexibility for remote after initial ramp-upPay Rate: $50-$58/hour

  • Customer facing
  • Experience dealing with high pressure situations
  • Be able to handle technology at the level the customer will throw at them
  • Customers test the engineers to see if tech truly is working
  • Have to be able to figure out how to make it work 

Must have Tech:
  • Core r/s
  • Vmware

Who You'll Work With:The POV Services Team (dCloud, CPOC, CXC, etc) provides services, tools and content for Cisco field sales and channel partners, enabling them to highlight Cisco solutions and technologies to customers.

What You'll DoAs a Senior Engineer, you are responsible for the development, delivery, and support of a wide range of Enterprise Networking content and services for Cisco Internal, Partner and Customer audiences.

Content Roadmap, Design and Project Management - 25%
  • You will document and scope all projects prior to entering project build phase.
  • You’ll work alongside our platform/automation teams to review applicable content to be hosted on Cisco dCloud.
  • You specify and document virtual and hardware components, resources, etc. required for content delivery.
  • You can identify and prioritize all project-related tasks while working with Project Manager to develop a timeline with high expectations to meet project deadlines.\
  • You will successfully collaborate and work with a globally-dispersed team using collaboration tools, such as email, instant messaging (Cisco Jabber/Spark), and teleconferencing (WebEx and/or TelePresence).

Content Engineering and Documentation - 30%
  • Document device connectivity requirements of all components (virtual and HW) and build as part of pre-work.
  • Work with the Netops team to rack, cabling, imaging, and access required for the content project.
  • As part of the development cycle, the developer will work collaboratively with the business unit technical marketing engineers (TME) and WW EN Sales engineers to configure solution components, including Cisco routers, switches, wireless LAN controllers (WLC), SD-Access, DNA Center, Meraki, SD-WAN (Viptela), etc.
  • Work with BU, WW EN Sales and marketing resources to draft, test and troubleshoot compelling demo/lab/story guides that contribute to the field sales teams and generate high interest and utilization.
  • Work with POV Services Technical Writer to format/edit/publish content and related documents per POV Services standards.
  • Work as the liaison to the operations and support teams to resolve issues identified during the development and testing process, providing technical support and making design recommendations for fixes.
  • Perform resource studies using VMware vCenter to ensure an optimal balance of content performance, efficiency and stability before promoting/publishing production content.

Content Delivery - 25%
  • SD-Access POV, SD-WAN POV - Presentations, Webex and Video recordings, TOI, SE Certification Proctor, etc.
  • Customer engagement at customer location, Cisco office, remote delivering proof of value and at Cisco office delivering Test Drive and or Technical Solutions Workshop content.
  • Deliver training, TOI, and presentations at events (Cisco Live, GSX, SEVT, Partner VT, etc).
  • Work with the POV Services owners, architects, and business development team to market, train, and increase global awareness of new/revised content releases.

Support and Other - 20%
  • You provide transfer of information and technical support to Level 1 & 2 support engineers, program managers and others ensuring that content is understood and in working order.
  • You will test and replicate issues, isolate the root cause, and provide timely workarounds and/or short/long term fixes.
  • You will be monitoring any support trends for assigned content. Track and log critical issues effectively using Jira.
  • You provide Level 3 user support directly/indirectly to Cisco and Partner sales engineers while supporting and mentoring peer/junior engineers as required.

Who You Are
  • You are well versed in the use of standard design templates and tools (Microsoft Office including Visio, Word, Excel, PowerPoint, and Project).
  • You bring an uncanny ability to multitask between multiple projects, user support, training, events, etc. and shifting priorities.
  • Demonstrated, in-depth working knowledge/certification of routing, switching and WLAN design, configuration and deployment. Cisco Certifications including CCNA, CCNP and or CCIE (CCIE preferred) in R&S.
  • You possess professional or expert knowledge/experience with Cisco Service Provider solutions.
  • You are an Associate or have professional knowledge with Cisco Security including Cisco ISE, Stealthwatch, ASA, Firepower, AMP, etc.
  • You have the ability to travel to Cisco internal, partner and customer events, roadshows, etc. to train and raise awareness to drive POV Services adoption and sales. Up to 40% travel.
  • You bring VMWare/ESXi experience building servers, install VMware, deploying virtual appliances, etc.
  • You have Linux experience or certifications including CompTIA Linux+, Red Hat, etc.
  • You’re experience using Tool Command Language (Tcl), PERL, Python, etc. as well as Cisco and 3rd party traffic, event and device generation applications/tools/hardware. IXIA, Sapro, Pagent, etc.
  • You’ve used Cisco and 3rd party management/monitoring/troubleshooting solutions; Cisco: DNA Center, Cisco Prime, Meraki, Viptela, CMX.
  • 3rd party solutions: Solarwinds, Zenoss, Splunk, LiveAction or other to monitor and/or manage an enterprise network.
  • Experience using Wireshark and PCAP files.

Why Cisco
  • At Cisco, each person brings their unique talents to work as a team and make a difference.
  • Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people.
  • We connect everything - people, process, data and things - and we use those connections to change our world for the better.
  • We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education and more - from Smart Cities to your everyday devices.
  • We benefit everyone - We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities.