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Oracle EBS Production Support in Atlanta, GA at Genesys Talent LLC

Date Posted: 4/11/2019

Job Snapshot

Job Description

Our client Modis has 2 immediate needs for Oracle Production Support Analysts for a 3 month contract opportunity in Atlanta, GA (30303), and the office is located just off the MARTA line downtown.    

POSITION SUMMARY: This position assists with the timely and accurate support of applications for Oracle R12 E-business Suite (EBS) supported by FIS. Primary responsibility is to manage and resolve production incidents and issues, be the central point of contact for complex Oracle technical questions and coordination of issues, ensure the communication between teams is fluid and encourage collaboration.

  • Working the Service Now Help Desk tickets and issues via the Incident Management Process Open, monitor and work Oracle SRs by utilizing your skills, experience and knowledge of Oracle.  This includes coordinating/communicating with functional SMEs.
  • Assist the functional, development and operational team members to resolve issues
  • Resolve customer issues submitted, via Help Desk Service Now  
  • Setup and configuration of Oracle Financials modules as required
  • Work closely with Oracle Development team as outlined in the migration process for moves from DEV to UAT to Production or Production Support to Production, if required.
  • Research, identify patches or other Oracle solutions and manage via the Oracle Patch Process.
  • Open, monitor and work Oracle SRs by utilizing your skills, experience and knowledge of Oracle. This includes coordinating/communicating with functional SMEs.
  • Actively oversee and coordinate the work of functional, development and operational team members to resolve issues
  • Technical contact for non-database related problems with 3rd parties (Banks, Vendors) & 3rd party software vendors for assistance in Production problem identification and resolution
  • Position requires 24x7 On Call rotation supporting production EBS environments

  • Hands on Production Support Experience with Oracle EBS.
  • Minimum 1 - 2 years’ experience with Oracle ERP Financials R12 in a support role is required
  • Previous experience in at least 3 or 4 of the following modules, GL, AP, AR, PO, INV & CM modules (R12) is required.
  • Previous experience in one or more of the following modules, PA, FA, iExp, iProc, OM or Advanced Pricing a plus
  • Experience in SQL, PL/SQL, Oracle 8i/9i/10G, Oracle Discoverer (10G), required
  • Knowledge of Oracle Alerts, Workflow and Concurrent Manager required
  • Experience with interface creation and support via EDI and Oracle API required.
  • Must be available for after-hours support, especially during month end closing
  • BS in Computer Science, Information Technology, or related field.

  • Accuracy and attention to detail
  • Strong communication skills with the ability to explain technical concepts to functional users using the appropriate level of detail is critical.
  • Customer service focused with the ability to effectively organize tasks, manage multiple priorities/details, meet schedules, and deliver on customer commitments.
  • Excellent critical thinking and problem solving skills
  • Ability to work independently and resolve complex problems
  • Excellent organizational skills, ability to work well in a fast paced environment, ability to evaluate and manage priorities