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Provisioning Technician in Broomfield, CO at Genesys Talent LLC

Date Posted: 3/18/2019

Job Snapshot

  • Employee Type:
    Full-Time
  • Job Type:
  • Experience:
    At least 1 year(s)
  • Date Posted:
    3/18/2019

Job Description

Description:
  • Provisioning Technician is dedicated to Internet Access / VPN and IP products. 
  • The tech is responsible for providing one call resolution to customer reported installations. 
  • The tech works with customers, local carriers, transport repair organizations as well as other CenturyLink work groups
  • Respond to customer requested IP address, routing, troubleshooting and coordination for various hours of activation requests
  • Perform trouble isolation for customers during the initial activation
  • Perform trouble isolation for customers during the initial activation
  • Engage other technical assistance teams to assist with trouble resolution and activation of circuits
  • Understand BGP, EBGP, OSPF, MPLS, static routing, and have a basic understanding of LAN and WAN technology
  • Works with software and hardware tools to remotely identify and diagnose WANproblems
  • Resolves complex network problems involving power, network hardware, routers, CSU/DSU, carrier services
Requirements:
  • Has ability to understand and isolate physical layer problems
  • Applies excellent customer service. Understand and apply standard trouble shooting techniques
  • Demonstrate proficiency with trouble ticketing application as well as other internal tools
  • Ability to work off hours. Associate degree or 1+ year of related work experience. Knowledge of TCP / IP
  • Knowledge of routing protocols. Knowledge of VPN principles
  • Experience with basic commands in Cisco, Juniper and Adtran routers
  • Understanding of DNS
  • 1+ year of technical experience on a Adtran, Juniper or Cisco routers
  • CCNA/CCNP preferred
  • Hours may vary depending on the needs of the business
  • 2-4 years of  experience
  • Excellent customer service, a positive attitude, leadership and a strong technical aptitude are required for this position