Account Manager I in Plano, TX at Genesys Talent LLC

Date Posted: 1/15/2020

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Plano, TX
  • Job Type:
  • Experience:
    At least 5 year(s)
  • Date Posted:
    1/15/2020

Job Description

Our key client is looking to add an Account Manager to their team located in Plano, TX. They are a Fortune 500 energy company serving more than 3 million customers across the US. This is a 6-month contract opportunity with the possibility of extension. If you would like to hear more about this amazing opportunity, please let us know!

Summary:

This position in the unique sales channel group responsible for the retention and acquisition of high volume (125 MWh) business customers; acting as the 1:1 face of NRG brands consulting on all customer energy needs. The individual in this role must be customer-focused, possess business to business sales experience, and analytical skills; have a high degree of knowledge of current electricity market. Professionalism is paramount as Business Consultants are expected to provide a superior customer experience in daily face-to-face interaction with high volume commercial customers. 

Responsibilities: 

  • Consultant will be assigned to specific Business accounts (approximately 200 - 500) to act as the liaison between the customer and NRG. 
  • Consultant will be judged on his/her ability to meet or exceed retention; sales count, volume and margin targets. 
  • The Consultant will represent a single resource to their customers for anything they might need from NRG. 
  • Consultant will initiate and lead customer site visits to top-value Business customers to ensure customer understands their billing, usage and demand and all charges and billing determinates. 
  • Consultants will be equipped with a laptop that allows them to connect to customer management systems and allow them to make updates/changes and provide on-site solutions to the customers. Communicate new products, programs, services to customers. 
  • Consultant will provide accurate and timely updates to the customer management systems to document all customer interactions including but not limited to site visits, emails and phone conversations. 
  • Act as a Move Manager for brand new high-value customers just joining NRG, who require special assistance in setting up their new location/account. 
  • Facilitate Energy Audits of Business for customer sites to assist the customer by identifying areas of energy inefficiency and areas for improvements. Research customer businesses before contacting in order to become familiar with the type of business they operate and their history with NRG brands. This could include web research, customer management systems, etc. 
  • Provide feedback to Segment Marketing on significant customer interactions. Be the venue for much needed customer learning on products; needs not being made; what they like/dislike about NRG, how we can better serve. 

Education:

  • High School diploma or equivalency required.
  • Bachelor’s degree from an accredited four-year college or university is preferred. 

Experience:

  • 5+ years of customer service experience required; prior supervisory experience desired.
  • Experience in customer relationship management (account management) with business customers and business to business sales is required.
  • Commensurate level of relevant experience will be considered in combination with the educational requirement. 

Requirements: 

  • Must be able to successfully complete and fully grasp company provided training 
  • Must be confident and knowledgeable in all business products and services, TDSP charges and billing components. 
  • Strong presentation skills and interpersonal skills. 
  • Strong organizational and time management skills. Ability to schedule and arrive to appointments on time. 
  • Ability to remain calm and respond quickly to surprising/difficult questions. 
  • Advanced knowledge of kW vs. kWh, TDSP charges, and the difference between a kW product and a wire pass through product. 
  • Consultative orientation 
  • Committed to increasing their billing skills and knowledge base and to providing a positive experience with NRG brands. 
  • Interest in moving into a Marketing role a plus. 
  • Dependable transportation, valid Texas Driver’s License and personal liability insurance. A review of the driving record will be required prior to hiring. 
  • Emulate our business positioning: smart choices; your partner in energy management; respect for your time; bringing innovative solutions to you, Customer First, etc. 

Physical Requirements: 

•         Occasionally requires lifting as appropriate to perform duties and responsibilities. 

Working Conditions

  • Flexibility with work schedule. 
  • Frequency of customer visits: Minimum of once per quarter unless customer requests more frequent visits. 
  • If customer transfers to a term product, the visits will likely move to bi-annually. 
  • Some overtime may be required as special projects arise. 
  • NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Protected Veteran Status/Disability EEO is the Law Poster (The poster can be found at http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf) 
  • Level, Title and/or Salary may be adjusted based on the applicant's experience or skills. 
  • Official description on file with Human Resources