RCO Credit Representative in Houston, TX at Genesys Talent LLC

Date Posted: 1/10/2020

Job Snapshot

Job Description

Our key client is looking to add a Credit Representative to their team located in Downtown Houston. They are a Fortune 500 energy company serving more than 3 million customers across the US. This is a contract opportunity with the possibility of extension. If you would like to hear more about this amazing opportunity, please let us know!

Description:

Manage receivables through risk assessments for credit policy exceptions, monitoring status and coordinating activities supporting company's customer credit and collections policies for residential and small commercial accounts.

Education:

§  Bachelor’s degree in business or related area from accredited four-year university is strongly preferred.

Experience:

§  Six months to two years credit and collections experience required. Banking experience preferred.

Working Conditions:

  • Normal office environment
  • Office Hours: 8am-5pm Monday-Friday.
  • Overtime required when necessary.
  • Work may involve dealing with people in an unpleasant or strained situation.
  • Occasional Travel

Role Specific Duties/Responsibilities:

  • Apply the company's credit and collection policies, practices and procedures to the credit requirements of designated customer accounts.
  • Review files, reports and credit bureau documents and financial statements of customers to ensure they meet deposit requirements.
  • Extend credit to customers in accordance with established policy and terms.
  • Analyze customer’s financial situations and determine whether to extend credit beyond established policy criteria.
  • Analyze credit risk for aggregated portfolios of customers as well as individual accounts.
  • Carry out the established program for the follow up and collection of accounts receivable.
  • Communicate requests with management for special applications for credit that are outside of standard policies and procedures.
  • Investigate and prepare findings to complaints from customers for development of response to Public Utility Commission, consumer advocates, media and management.
  • Evaluate customer eligibility (i.e. low income status) for PUC mandated activities and programs.
  • Process development and implementation of credit policies/procedures.

Role Specific Knowledge, Skills and Abilities:

  • Proficient mathematical/analytical skills.
  • Ability to communicate clearly with customers using a telephone instrument or in person while maintaining composure and control.
  • Must be able to work independently and multi-task.
  • Ability to read and understand contractual documents and prepare company correspondence.
  • Analyze customer accounts, spreadsheets, and databases to resolve customer issues.
  • Must be detail oriented with a focus on accuracy and completeness.
  • Must be able to communicate effectively in oral and written form.
  • Flexible to adapt effectively to new and changing responsibilities and situations
  • Proficient in MS Office applications, including Word, Excel, and other related applications.
  • Positions available for English-only and English/Spanish speaking representatives a plus.
  • Skip tracing experience a plus