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Rich Media Specialist in Silver Spring, MD at Genesys Talent LLC

Date Posted: 3/13/2019

Job Snapshot

Job Description

We have an immediate need for a Rich Media Specialist for a 24+ month contract position in Silver Spring, MD.  This positions has the possibility of extension beyond 24 months and offers great career growth and advancement opportunities.

Job Description
  • Rich Media Specialist. Responsible for daily facilitation of video conferences and briefs. 
  • Ensures facilities are operated in compliance with pertinent guidelines and regulations. 
  • Oversees evaluation of quality of operations and recommends corrective actions. 
  • Reviews and evaluates requirements and recommends plans for VTC upgrades by determining appropriate television, production, audiovisual, presentation techniques, and operational requirements. 
  • Responsible for on-site technical support of assigned customer audio and video incidents and service requests. 
  • This position will provide support and testing of all video and audio systems to determine the system functionality issues within the customer environment and will complete all assigned incident tickets to resolution. 
  • This position is responsible for building the customer relationship and ensures customer satisfaction. 
  • Provide primary Video Teleconferencing (VTC) support 
  • Provide users with a familiarization & refresher training
  • Set up VTC rooms to accommodate special user needs 
  • Coordinate with project officers in the planning process to determine dates, proposed agenda, and special requests/ requirements 
  • Routinely 'Test and Monitor' equipment performance immediately reporting all equipment malfunctions or VTC disruptions to Management 
  • In the event of equipment malfunction initiate trouble call with designated maintenance vendor and provide conscientious follow through to problem resolution 
  • Maintain expertise in the use of VTC equipment/procedures
  • Maintain the operation of point-to-point and multi-point video teleconferencing equipment 
  • Maintain a working knowledge of wings specific and industry standard conference guidelines and teleconferencing protocols

  • 2+ years of experience with video teleconferencing equipment and capabilities, networks, policies, and network protocols required to plan, schedule, and conduct VTC services WebEx audio and web background. 
  • Position will support VTC, WebEx web and audio, and streaming live video for all FDA Proficient knowledge of Microsoft Office programs, Outlook, ExplorerWebEx: with CCA (cloud-connected audio) , and/Meeting Place, SIP H323 H264, Multicast/unicast, Polycom VTC units, Cisco VTC units, VCS Expressway CiscoTelepresence MCU (multipoint control unit), Vyopta, vAnalytics, IPTV and Webcasting/streaming Must have demonstrated ability in installation, set-up and operation of computer systems applicable to networks (LANs/ WANs). 
  • Strong written and verbal communications internally and externally are essential. 
  • The ability research, analyze and compile standard video issues for escalation and attention within the client organization. 
  • Candidate should have appropriate knowledge of Audio/Visual technologies and infrastructure and functionality to effectively service customers. 
  • Candidate should have strong customer service skills and be able to diffuse and control escalated situations effectively to service the customer.