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ServiceNow Administrator in Jacksonville, FL at Genesys Talent LLC

Date Posted: 3/8/2019

Job Snapshot

Job Description

Through our partners at Modis, we are seeking an experienced ServiceNow Administrator for a contract-to-hire role in Jacksonville, FL.  This position is with an Enterprise company that is growing quickly, and now is a great time become a part of their team!  This position offers a ton of benefits including free parking, flexible work hours, career growth and advancement opportunities, cool new projects with innovative technologies, a work site easily accessible via public transportation, restaurants within walking distance, a cafeteria on premise, company paid health benefits and 401k with company matching.  

Responsibilities:
  • Determines requirements, designs, builds, tests, implements, maintains and enhances service management software to optimize organizational efficiency
  • Analyzes, detects, identifies and corrects technical problems and deficiencies in service management software. Designs solutions to modify, enhance or adapt service management software with new features or improvements to improve efficiency and productivity
  • Translates and simplifies requirements given by business units, stakeholders and end users for enhancements to service management software. Prioritizes, assesses and makes decisions on enhancements based on time requirements, scope and cost/benefit analysis
  • Perform day to day administration of the ServiceNow system including making approved changes to process and workflows in ITSM, PPM, CSM, ITOM, and GRC modules
  • Communicate ServiceNow process, operations and capability information to all levels of management and the business.
  • Work with business & IT users to identify and refine business requirements and workflows, as well as determine where ServiceNow can fit into business processes to improve services
  • Develop systems integrations and process automation - fully utilizing the platform's workflow capabilities, including Orchestration
  • Coordinate integration with on and off-site systems utilizing resources from other technical teams.
  • Activate plugins, work with UI & data policies, business rules, access control levels, alerts & notifications, import & update sets
  • Create ServiceNow reports, dashboards & homepages. Utilize Performance Analytics to collect historical data.
  • Communicate process changes, enhancements, and modifications - verbally or through written documentation - to management, staff, and other employees so that issues are well understood as they are resolved


Qualifications:
  • Bachelor's Degree in Computer Information Systems or MIS
  • 2-3 years' experience as a ServiceNow Administrator
  • Excellent knowledge of ServiceNow best practices and ongoing knowledge of latest ServiceNow features.
  • Previous Involvement in ServiceNow version upgrades.
  • Strong writing, presentation, communication and organization skills.
  • Strong skills in the creation of clear and concise technical and process documentation.
  • Strong ability to analyze and problem solve.
  • Ability to work well with team members, customers, and contractors is essential.


Nice to Have:
  • ServiceNow Certified System Administrator certification or committed intention to get certified within first 12 months of job.
  • Candidate has worked on Service Catalog, Incident Management, Change Management, CMDB, and ITAM/ITSM
  • An interest in learning to write and debug scripts in ServiceNow (client scripts, business rules, workflow scripts, script includes, etc.)