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Sr Business Performance Analyst in Charlotte, NC at Genesys Talent LLC

Date Posted: 3/12/2019

Job Snapshot

Job Description

Through our partnershio with Modis we are seeking a Sr Business Performance Analyst in Charlotte, NC for a 6-month contract paying up to $55/hour.

Job Description:The individual in this position will provide reporting and analytical insight to support to the Client Services Group by means of standardizing and automating operational and performance metrics and reporting. We’re in search for a seasoned analyst/developer with experience in providing reporting, but also telling a story through analytics. They will be responsible for building dashboards and solving analytical problems. This candidate will need to have an expert-level grasp of data and database technologies and be able to develop visualizations that assist business leadership in understanding patterns, dependencies and interconnections of key metrics.

The qualified candidate will be a highly motivated individual who has a passion for developing innovative/creative solutions in a fast-paced environment. This individual must be a self-starter who possesses exceptional technical and critical thinking skills, the ability to work independently, and must have excellent oral/written communication skills.
  • Develop business intelligence reporting for the Individual Client Solutions production teams and supporting areas, including historical data trend analysis and visualizations that identify process improvement opportunities
  • Using a combination of database and web technologies to deliver web-based self-service interfaces ranging from corporate-level scorecard metrics down to the performance of individual client services representatives
  • Partner with business areas to define critical reporting needs and provide guidance regarding the availability of data and set expectations around delivery of results
  • Work with our IT partners in establishing access to data sources, obtaining definitions of data sets and ensuring the reliability and accuracy of information
  • Design and execute data extract/transform/load (ETL) scripts and environment migrations
  • Ad-hoc analyses that span multiple databases of potentially mixed levels of normalization and “cleanliness”
  • Provide support for development and infrastructure issues surrounding the availability of reporting platforms
  • Prioritize the development, maintenance and support of multiple projects simultaneously
  • Find creative and simple solutions to complex reporting problems
  • Assist with special projects, data maintenance, and other day-to-day tasks
  • Analyze data and present results to both technical and non-technical audiences
  • Effectively manage workload by prioritizing ad-hoc requests, development efforts and analysis
  • Navigate cross-functional TIAA business units in order to identify information dependencies


Required Skills:
  • A minimum of 5 years of IT related experience required
  • Bachelor degree required
  • A minimum of 4 years of SQL and general relational database proficiency required
  • Strong understanding of ETL concepts, and experience using multiple tools/programming languages
  • Ability to multi task and operate independently under strict time lines
  • Support reporting and analysis of key business metrics


Preferred Skills:
  • Independent worker and problem solver
  • Ability to manage change in a highly dynamic environment
  • Ability to manage multiple priorities/ projects and meet tight deadlines
  • Knowledge of Tableau and/or intermediate web design
  • Knowledge of PL/SQL and PHP a plus