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Unified Communications Engineer in San Antonio, TX at Genesys Talent LLC

Date Posted: 3/20/2019

Job Snapshot

Job Description

We have an exciting opportunity for a Unified Communications Engineer in San Antonio, TX 78229. This is a direct-hire role paying $60,000-$70,000/year. The end client is a rapidly growing technology company and an 8(a) Contractor. They offer free parking, work from home options, plenty of opportunities for growth, quick on boarding, company paid health benefits, 401k with company matching, and easy access to the site via public transportation.
Job Description:As a Consulting Engineer you may perform pre-sales and post-sales consulting services including development of project scope, design, Statement of Work, and implementing advanced solutions that may include routing and switching, unified communications, and other network infrastructure components. The Consulting Engineer will perform tasks including but not limited to: planning, staging of hardware and software, implementation of the solution in the customer environment, providing post-cut support, documentation, and end user training. In addition, the Consulting Engineer will act as a Cisco Voice Subject Matter Expert to customers and mentor to internal staff. 
  • Review and validate understanding of customer design requirements
  • Provide peer reviews to deployment engineers to survey, deploy, and support engineering team, if applicable 
  • Work with the sales team to translate initial scope into actionable items
  • Hand off design to other implementation engineers or implementation team, if applicable 
  • Manage data/voice networking relationships and work with vendors to escalate issues when necessary 
  • Operate with a high degree of independence
  • Analyze, isolate and resolve Cisco VOIP system issues for customers – including technical, procedural, operation and functional issues.  
  • Stay abreast of changing nature of supported technologies through external, internal and self-paced training
  • Handling multiple projects at the same time to ensure timely project completion 
  Required Skills:
  • Experience in Networking and Telephony Installation, Configuration and Troubleshooting 
  • Very strong Cisco routing and switching networking skills         
  • Cisco Unified Communications Manager/Cisco Unified Communications Manager Express Configuration and Troubleshooting 
  • Cisco IP Phone Configuration and Troubleshooting 
  • Cisco Unity/Cisco Unity Connection/Cisco Unity Express
  • Cisco Finesse and CUIC operation  
  • Cisco Unified Presence
  • Cisco ASA firewalls
  • Cisco IOS Voice Gateways utilizing H.323, SCCP, and SIP
  • VMware ESXi 
  • Demonstrate ability to design and implement complex Cisco networks – analysis and diagnosis of complex voice and data networking
  • Understanding of voice technologies and protocols    
  • Excellent communication and documentation skills
  • Excellent customer facing skills 
  • Ability to quickly learn and manage competing priorities

Desired Skills: 
  • CCNA or CCNP Collaboration 
  • Minimum of 3 years’ experience with Cisco Unified Communications solutions
  • Cisco WebEx and WebEx Teams
  • Cisco Unified Contact Center Express (highly desired)
  • Cisco Emergency Responder 
  • Cisco UCS B and C-series server platforms
  • Experience with call recording solutions such as NICE, ZOOM
  • Experience with TelePresence video conferencing solutions
  • Experience with Cisco tools such as Cisco Commerce Workspace and developing a Bill of Materials
  • Familiarity with Cisco licensing models around routing, switching, and telephony products
  • Experience in voice gateways
  • Experience in H.323, SIP, SCCP Standards and Operations 
  • Knowledge of Microsoft Active Directory 
  • Familiarity with Cisco UC in a virtualized environment
  • Previous experience working as a consultant is a plus 


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