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VoIP Engineer in Montgomery, AL at Genesys Talent LLC

Date Posted: 3/18/2019

Job Snapshot

Job Description

We have an immediate need for a Cisco VoIP Engineer for a 6 month contract to hire position in Montgomery, AL (36104).  Please note that a CCNP (Voice or Collaboration) is required for this position. 

Position Description
  • This is a highly applied and developmental technical level for supporting a large campus infrastructure. 
  • The employee will work with a team of professionals to assist in maintaining a very large and complex campus network but the focus of the available position is VoIP. The employee will primarily work to resolve trouble tickets reported with VoIP infrastructure and will also assist project team with implementation of a new Cisco Unified Collaboration Suite. 
  • Once the project has reached completion, the employee will take lead role in supporting all aspects of the new system and the VoIP Network. 
  • Along with maintaining the VoIP System, the position will also involve working to resolve issues reported on WAN and Campus LAN. 
  • While normal business hours are Monday through Friday 8am to 5pm, the position will occasionally require working after business hours and on weekends to complete project tasks and/or incident resolution during on call rotation. 


Job Description:
  • Provide support, troubleshoot and resolve issues on VoIP Network 
  • Provide support, troubleshoot, and resolve issues with Cisco Unified Collaboration Suite 
  • Provide support, troubleshoot, and resolve issues with Cisco IP Phones. 
  • Provide support, troubleshoot and resolve issues with SIP Trunks. 
  • Provide support, troubleshoot and resolve issues with Voice Gateways. 
  • Perform maintenance on VoIP Appliances by applying patches, upgrades and performing backups. 
  • Troubleshoot, resolve issues and implement new configurations on Cisco UCS Chassis and all Systems within the environment. 
  • Provide after-hours support when necessary to complete project tasks or incident resolution during on call rotation. 
  • Perform packet captures and analysis to assist in the resolution of issues


Experience Required
  • Associate’s Degree in Information Technology with a minimum of 8 years’ experience working in Cisco Environment with experience in at least two of the following areas: LAN, WLAN or VoIP; or a minimum of 10 years’ experience working in Cisco Environment with experience in at least two following areas: LAN, WLAN, or VoIP. 
  • The candidate must have Cisco Certified Network Professional (Voice or Collaboration). 
  • Additional Professional Level Certifications are a plus but not required. 


Required skill set should include but is not limited to the following: 
  • Packet Capture and Analysis
  • LAN Switching 
  • OSPF, EIGRP, BGP 
  • Cisco Unified Communications Manager (SME, ILS, GDPR; Centralized IM&P) 
  • Cisco Unity Connection 
  • Cisco Unified Contact Center Express with Social Miner 
  • Cisco Prime Collaboration Deployment/Provisioning/Assurance 
  • Cisco Unified Attendant Console Advanced 
  • Cisco Unified Border Element 
  • Cisco Telepresence Management Suite w/ Provisioning and Exchange extensions 
  • Cisco Meeting Server 
  • Singlewire Informacast 
  • Cisco Expressway 
  • Cisco Webex Teams/Meetings 
  • Cisco DNA Center with SDA (LISP, VXLAN) 
  • Cisco Prime 
  • Cisco ISE 
  • OTV 
  • Nexus 7K, 9K 
  • Cisco UCS B and C series 
  • PKI, SSO, LDAP, SQL
  •  Linux management
  • Python scripting with a focus on REST and SOAP API usage 
  • Bulk data management and statistical analysis